BMW of Crystal Lake

Contact Information


Jordan knows his product, and is a "car guy". Approaches his sales role in which I do. Facilitate the customer buying something from me, instead of trying to sell them something.

- lucas, DEALERRATER

My husband and I just happened to stop here after an unpleasant experience at another nearby dealer. We met with James who was so nice and was very aware of the time constraint we were on. We were able to come to an agreement on a fair price for the vehicle pretty easily without the typical...

- JCombs, DEALERRATER

My husband and I just happened to stop here after an unpleasant experience at another nearby dealer. We met with James who was so nice and was very aware of the time constraint we were on. We were able to come to an agreement on a fair price for the vehicle pretty easily without the typical...

- JCombs, CARS

We just purchased a new Mazda CX-9 from Anderson Mazda. We worked with Bob and had a remarkable experience! There were no high pressure sales tactics which my husband and I appreciated a great deal! Bob was very knowledgeable and A great guy!

- Ttripspainting, DEALERRATER

Ethan was terrific working with us to get us a great deal on our Cx9 lease. This is the fifth vehicle our family has purchased or leased from Anderson.

- wilhelm.a.m, DEALERRATER

Ethan was terrific working with us to get us a great deal on our Cx9 lease. This is the fifth vehicle our family has purchased or leased from Anderson.

- wilhelm.a.m, CARS

We just purchased a new Mazda CX-9 from Anderson Mazda. We worked with Bob and had a remarkable experience! There were no high pressure sales tactics which my husband and I appreciated a great deal! Bob was very knowledgeable and A great guy!

- Ttripspainting, CARS

My buying experience was very good. Working with Bob Miller and the Sales Management team was extremely comfortable and painless. This was the 2nd Mazda vehicle we purchased from this dealership and it won't be our last. The service team at Anderson is also real solid. Overall, we have been very...

- Ken L, CARS

I have purchased three BMW's over the past 15 years from BMW of Crystal Lake. Their professionalism and friendly service set the standard for other dealerships to achieve. The entire staff from the Client Advisor, Internet Coordinator, Sales Manager, and the BWM Genius Representative were extremely...

- RCROSS428, CARS

My buying experience was very good. Working with Bob Miller and the Sales Management team was extremely comfortable and painless. This was the 2nd Mazda vehicle we purchased from this dealership and it won't be our last. The service team at Anderson is also real solid. Overall, we have been very...

- Ken L, DEALERRATER

These guys are unreal! Rob (service advisor) and Ersom (technician) did what my other Mazda dealer wouldn’t. I came in with car rattle issues on my brand new Mazda 3 2019. I took the car back to Mazda of Evanston 4 times to get the problem solved and nothing. They claimed they couldn’t...

- J Santos, DEALERRATER

These guys are unreal! Rob (service advisor) and Ersom (technician) did what my other Mazda dealer wouldn't. I came in with car rattle issues on my brand new Mazda 3 2019. I took the car back to Mazda of Evanston 4 times to get the problem solved and nothing. They claimed they couldn't duplicate...

- J Santos, CARS

"Kind" is not a word you often hear with regard to automotive service, but the folks at Anderson BMW are just kind... nice people who listen, solve problems and communicate effectively. Oh, and they do a great job with the car, too!

- J Curto, DEALERRATER

"Kind" is not a word you often hear with regard to automotive service, but the folks at Anderson BMW are just kind... nice people who listen, solve problems and communicate effectively. Oh, and they do a great job with the car, too!

- J Curto, CARS

Got a great car at a great price but it took forever. They were nice, friendly but very slow and a little disorganized. It was almost two hours before I actually got to see the car that I drove 80 miles to come see. And when my offer and financing was approved, it was almost another two hours until...

- Stew, CARS

Highly recommend our salesperson, Jordan Acevedo. He went out of his way to make the car buying event a good experience. Can't say the same for the experience I had with the Internet people.

- teekay, DEALERRATER

Highly recommend our salesperson, Jordan Acevedo. He went out of his way to make the car buying event a good experience. Can't say the same for the experience I had with the Internet people.

- teekay, CARS

We just purchased our first BMW this weekend. Had a great experience. I love the fact that it is basically run by women. All the sales people were great. Shout out to Michelle Canova. Really appreciate the extra time she spent with us and her attention to detail!

- Cathy Demuth, GOOGLE

We loved your dealership. The sales people were very friendly and knowledgeable. Gale was our primary contact and I really enjoyed working with him. Erin Canova is awesome!!! My wife said it was great to work with a dealership that had so many women on staff-she said it made her more comfortable to...

- tdemuth414, CARS

Great place to buy a car new one or used they let you take test drive awesome costumer service free fresh made cookies its a plys not pushi sellers its worth the driving.Michelle Canova great costumer service.

- Adrián Florian, GOOGLE

I couldn't speak any higher of the team at BMW of Crystal Lake. Everyone from my salesman of Bob Miller to the managers of Heather and Dan and Finance Manager of Rich Spears did everything possible to not only find an amazing deal for me but make the whole sales process extremely comfortable,...

- Suomi8, CARS

I couldn’t speak any higher of the team at BMW of Crystal Lake. Everyone from my salesman of Bob Miller to the managers of Heather and Dan and Finance Manager of Rich Spears did everything possible to not only find an amazing deal for me but make the whole sales process extremely comfortable,...

- Suomi8, DEALERRATER

The experience is like the car the ultimate

- ingo betz, GOOGLE

Jordan helped me out and-- being someone in sales myself, for almost 15 years-- I can tell you confidently that he is a genuine service-first salesperson. He was professional and courteous and took time to consider my needs and budget in a way that balances out the businesses needs and goals. It...

- BWS2019, DEALERRATER

Jordan helped me out and-- being someone in sales myself, for almost 15 years-- I can tell you confidently that he is a genuine service-first salesperson. He was professional and courteous and took time to consider my needs and budget in a way that balances out the businesses needs and goals. It...

- BWS2019, CARS

I couldn’t speak any higher of the team at BMW of Crystal Lake. Everyone from my salesman of Bob Miller to the managers of Heather and Dan did everything possible to not only find an amazing deal for me but make the whole sales process extremely comfortable, transparent, and enjoyable. They gave...

- David Johnson, GOOGLE

My M3 had three open recalls that needed to be addressed. I don't normally bring my vehicle to the dealer or to anyone for that matter, preferring to do most routine and non-routine maintenance myself. I'm a bit of a perfectionist. Maybe I've read too many dealer horror stories so I was a bit wary....

- Scott S., YELP

This one was a hard one to find and Michelle and Leah and Dan worked hard to put me in this SAV. I had to have certain options and BMW of Crystal Lake had it so, I was in the area and came by to check it out but had to get back home. So once I got home I called back and we put the deal together!...

- BMWGuy, DEALERRATER

Most of the time you have to wait, but they got me in within an hour of calling to get a tire fixed. I forgot to mention that I am from Southeastern MI so I had a long drive ahead that day. That said I wish we would have rotated the tires or they would have looked at the status of the tires and...

- Scott LaRose, GOOGLE

This one was a hard one to find and Michelle and Leah and Dan worked hard to put me in this SAV. I had to have certain options and BMW of Crystal Lake had it so, I was in the area and came by to check it out but had to get back home. So once I got home I called back and we put the deal together!...

- BMWGuy, CARS

The sales team @ Mazda of Crystal Lake made my car buying process effortless. They were very communicative and understanding of my needs. I would definitely recommend them!

- Lori, DEALERRATER

The sales team @ Mazda of Crystal Lake made my car buying process effortless. They were very communicative and understanding of my needs. I would definitely recommend them!

- Lori, CARS

A week ago I was a very angry BMW owner. I had purchased two BMW's from Anderson in the past. I consider myself a BMW groupie because I have been driving BMW's since the 80's. I had faith that my 2007 X3 with 175,000 miles would go the distance to 300,000. This would not happen without investing...

- Kate, CARS

We went into this dealership with some preliminary discussions via phone and Internet with Leah Ruscitti who was very helpful and informative, but our actual in-store dealings were with Bob Miller. Bob introduced himself as a very low pressure salesman and he lived up to his word. We were trading...

- luethm, CARS

We went into this dealership with some preliminary discussions via phone and Internet with Leah Ruscitti who was very helpful and informative, but our actual in-store dealings were with Bob Miller. Bob introduced himself as a very low pressure salesman and he lived up to his word. We were trading...

- luethm, DEALERRATER

Michelle Canova went beyond the call of duty in providing the extra effort and her time to answer questions . She made the the purchase transaction very rewarding. She followed up with the sale and makes herself available to answer our questions about the vehicle both over the phone as well as in...

- NPP, CARS

Michelle Canova went beyond the call of duty in providing the extra effort and her time to answer questions . She made the the purchase transaction very rewarding. She followed up with the sale and makes herself available to answer our questions about the vehicle both over the phone as well as in...

- NPP, DEALERRATER

Jordan was very informative. He really knew the product well and was able to answer all my questions. I did not go in looking to purchase a Mazda, but since he was so knowledgeable and helpful, I purchased this wonderful car. Excellent customer service skills! Thanks for everything Jordan!!! You...

- Abby M., CARS

Jordan was very informative. He really knew the product well and was able to answer all my questions. I did not go in looking to purchase a Mazda, but since he was so knowledgeable and helpful, I purchased this wonderful car. Excellent customer service skills! Thanks for everything Jordan!!! You...

- Abby M., DEALERRATER

Love the service here!

- Jo-Ann Barker, GOOGLE

Best car buying experience I have ever had! Bob and Derrick were fantastic! No pushy sales tactics just friendly service to fit your needs. They follow through on all promises

- Andrew, CARS

Ellen was so friendly and helpful for me to make decision on purchasing the BMW x5. I really enjoyed staying there and working with her.

- inethui, CARS

Ellen was so friendly and helpful for me to make decision on purchasing the BMW x5. I really enjoyed staying there and working with her.

- inethui, DEALERRATER

This was the most pleasant experience I have ever had purchasing a vehicle. Bob Miller was outstanding to work with. A true Pro. Heather Lublink and Michelle Canova were outstanding to deal with. I left there with full knowledge of my new ride. These guys are unmatched in service and...

- STC Beamer, CARS

Everyone here was great! I did not walk in to buy a $100k bmw but I was treated like I was. Bob and Derrick were wonderful and very helpful. Got the car I wanted at the deal I wanted. No pushy sales tactics here just great customer service. The service manager even took a few minutes out of his day...

- Andrew Lewallen, GOOGLE

Outstanding service and was a pleasure dealing with entire staff. Bob Miller was the best I have ever dealt with. All around amazing team! Highly recommend.

- Shawn Condon, GOOGLE

Bob Miller was very accommodating and courteous. Took time to go over the entire interior of the car and dashboard with me. I gave them 4 stars because I have limited experience with them at this time.

- JP, CARS
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Our Location

BMW of Crystal Lake
360 N IL Route 31
Crystal Lake, IL 60014

Sales: 815-455-4330

Sales Hours

Monday9:00 am - 9:00 pm
Tuesday9:00 am - 9:00 pm
Wednesday9:00 am - 9:00 pm
Thursday9:00 am - 9:00 pm
Friday9:00 am - 7:00 pm
Saturday9:00 am - 6:00 pm
SundayClosed

Service Hours

Monday7:00 am - 6:00 pm
Tuesday7:00 am - 6:00 pm
Wednesday7:00 am - 6:00 pm
Thursday7:00 am - 6:00 pm
Friday7:00 am - 6:00 pm
Saturday8:00 am - 2:00 pm
SundayClosed

Parts Hours

Monday7:00 am - 6:00 pm
Tuesday7:00 am - 6:00 pm
Wednesday7:00 am - 6:00 pm
Thursday7:00 am - 6:00 pm
Friday7:00 am - 6:00 pm
Saturday8:00 am - 4:00 pm
SundayClosed