BMW of Crystal Lake
SERVICE DEPARTMENT

Our Location

BMW of Crystal Lake
360 N IL Route 31
Crystal Lake, IL 60014

Service: 833-211-9471

Service Hours

Monday7:00 am - 6:00 pm
Tuesday7:00 am - 6:00 pm
Wednesday7:00 am - 6:00 pm
Thursday7:00 am - 6:00 pm
Friday7:00 am - 6:00 pm
Saturday8:00 am - 2:00 pm
SundayClosed
Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Winter Filter & Wiper Special

$20 OFF with coupon

Engine Air Filter
Wiper Blades
Cabin Air Filter

Please present coupon when order is written. Not valid with any other coupon offer or advertised special. Plus tax and fees. Valid only at Anderson dealerships. Discount off posted price. Must purchase all items together to apply discount. Rear wiper blades extra if applicable. Installation in store required for discount. Valid through 11/30/19.

Add to Apple Wallet
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
Save based on what you spend!

Variable Discount

Spend $100 to $199.99 - Save $7.50
Spend $200 to $299.99 - Save $10
Spend $300 to $399.99 - Save $15
Spend $400 to $499.99 - Save $20
Spend $500 to $599.99 - Save $25
Spend $600 or more - Save $30

Excludes tires. Must present coupon when order is written. Not valid with any other coupon, offer or advertised special. Applies to Service Department purchases only. One per purchase. Does not apply to parts, attire or accessories purchases. Valid only at BMW of Crystal Lake. Valid through 11/30/19.

Add to Apple Wallet
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
Oil Change & Tire Rotation

$10 Off

Genuine BMW oil filter. Rotate tires. Set proper tire pressure. Tire-tread inspection. Inspect cabin air filter. Inspect & adjust all fluid levels. Multi-point inspection.

BMW only. Please present coupon when order is written. Not valid with any other coupon, offer or advertised special. Valid only at BMW of Crystal Lake. Expires 11/30/2019

Add to Apple Wallet
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
Complimentary Car Wash

Car Wash With Each Service

Every time you visit BMW of Crystal Lake for your vehicle service needs, you'll receive a complimentary car wash!

Add to Apple Wallet
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
Pick Up & Delivery

Pick up & delivery available for BMW service

Let us know if you'd like to take advantage of our BMW Service pickup and delivery option. We make auto easy for you!

Add to Apple Wallet
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
RECEIVE A PREPAID CARD UP TO $100 ON SELECT ORIGINAL BMW TIRES.

Receive a $100 Visa® prepaid card with the purchase of four eligible* Bridgestone tires or a $70 Visa® prepaid card with the purchase of four eligible* Continental, Goodyear, Michelin or Pirelli tires.

Bridgestone...........................$100
Continental.............................$70
Goodyear.................................$70
Michelin...................................$70
Pirelli.........................................$70

Limited time only.
October 1 through December 31, 2019.

For a limited time, receive a $100 Visa® Prepaid Card on a set of four eligible* OEM, OEA or WIN Bridgestone tires, or receive a $70 Visa® Prepaid Card on a set of four eligible* OEM, OEA or WIN Continental, Goodyear, Michelin or Pirelli tires. Tires must be purchased at a participating BMW Center between October 1 and December 31, 2019. Submit your rebate claim online at http://BMW.offers-center.com/ with offer number 19-37451 or pick up the offer form at your BMW Center, and mail it in with a copy of your receipt and you will receive your prepaid card within 8-10 weeks. The completed form must be postmarked or submitted online within 30 days of the purchase date. Final claims must be submitted or postmarked by January 31, 2020 and received no later than February 15, 2020. Any submissions received after February 15, 2020 will not be honored, acknowledged, or returned.

*Contact center for details regarding eligible tires. Fleet vehicles are not eligible.

Add to Apple Wallet
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.

Meet Our Service Staff

Service Manager Derek Cogdill
X
You can reach Derek at 815-455-4330
Service Manager
Derek Cogdill
Service Advisor Ed Rubio
X
Call Ed at 815-455-4330
Service Advisor
Ed Rubio
Service Advisor Rob Jacobus
X
You can reach Rob at 815-455-4330
Service Advisor
Rob Jacobus
Service Advisor John Brown
X
You can reach John at 815-455-4330
Service Advisor
John Brown
Service Scheduler Katie Spencer
X
Call Katie at 815-455-4330
Service Scheduler
Katie Spencer
Service Assistant Laura  Waclaw
X
Service Assistant
Laura Waclaw

Contact Information


Highly recommend our salesperson, Jordan Acevedo. He went out of his way to make the car buying event a good experience. Can't say the same for the experience I had with the Internet people.

- teekay, DEALERRATER

Highly recommend our salesperson, Jordan Acevedo. He went out of his way to make the car buying event a good experience. Can't say the same for the experience I had with the Internet people.

- teekay, CARS

We just purchased our first BMW this weekend. Had a great experience. I love the fact that it is basically run by women. All the sales people were great. Shout out to Michelle Canova. Really appreciate the extra time she spent with us and her attention to detail!

- Cathy Demuth, GOOGLE

We loved your dealership. The sales people were very friendly and knowledgeable. Gale was our primary contact and I really enjoyed working with him. Erin Canova is awesome!!! My wife said it was great to work with a dealership that had so many women on staff-she said it made her more comfortable to...

- tdemuth414, CARS

Great place to buy a car new one or used they let you take test drive awesome costumer service free fresh made cookies its a plys not pushi sellers its worth the driving.Michelle Canova great costumer service.

- Adrián Florian, GOOGLE

I couldn't speak any higher of the team at BMW of Crystal Lake. Everyone from my salesman of Bob Miller to the managers of Heather and Dan and Finance Manager of Rich Spears did everything possible to not only find an amazing deal for me but make the whole sales process extremely comfortable,...

- Suomi8, CARS

I couldn’t speak any higher of the team at BMW of Crystal Lake. Everyone from my salesman of Bob Miller to the managers of Heather and Dan and Finance Manager of Rich Spears did everything possible to not only find an amazing deal for me but make the whole sales process extremely comfortable,...

- Suomi8, DEALERRATER

The experience is like the car the ultimate

- ingo betz, GOOGLE

Jordan helped me out and-- being someone in sales myself, for almost 15 years-- I can tell you confidently that he is a genuine service-first salesperson. He was professional and courteous and took time to consider my needs and budget in a way that balances out the businesses needs and goals. It...

- BWS2019, DEALERRATER

Jordan helped me out and-- being someone in sales myself, for almost 15 years-- I can tell you confidently that he is a genuine service-first salesperson. He was professional and courteous and took time to consider my needs and budget in a way that balances out the businesses needs and goals. It...

- BWS2019, CARS

I couldn’t speak any higher of the team at BMW of Crystal Lake. Everyone from my salesman of Bob Miller to the managers of Heather and Dan did everything possible to not only find an amazing deal for me but make the whole sales process extremely comfortable, transparent, and enjoyable. They gave...

- David Johnson, GOOGLE

My M3 had three open recalls that needed to be addressed. I don't normally bring my vehicle to the dealer or to anyone for that matter, preferring to do most routine and non-routine maintenance myself. I'm a bit of a perfectionist. Maybe I've read too many dealer horror stories so I was a bit wary....

- Scott S., YELP

This one was a hard one to find and Michelle and Leah and Dan worked hard to put me in this SAV. I had to have certain options and BMW of Crystal Lake had it so, I was in the area and came by to check it out but had to get back home. So once I got home I called back and we put the deal together!...

- BMWGuy, DEALERRATER

Most of the time you have to wait, but they got me in within an hour of calling to get a tire fixed. I forgot to mention that I am from Southeastern MI so I had a long drive ahead that day. That said I wish we would have rotated the tires or they would have looked at the status of the tires and...

- Scott LaRose, GOOGLE

This one was a hard one to find and Michelle and Leah and Dan worked hard to put me in this SAV. I had to have certain options and BMW of Crystal Lake had it so, I was in the area and came by to check it out but had to get back home. So once I got home I called back and we put the deal together!...

- BMWGuy, CARS

The sales team @ Mazda of Crystal Lake made my car buying process effortless. They were very communicative and understanding of my needs. I would definitely recommend them!

- Lori, DEALERRATER

The sales team @ Mazda of Crystal Lake made my car buying process effortless. They were very communicative and understanding of my needs. I would definitely recommend them!

- Lori, CARS

A week ago I was a very angry BMW owner. I had purchased two BMW's from Anderson in the past. I consider myself a BMW groupie because I have been driving BMW's since the 80's. I had faith that my 2007 X3 with 175,000 miles would go the distance to 300,000. This would not happen without investing...

- Kate, CARS

We went into this dealership with some preliminary discussions via phone and Internet with Leah Ruscitti who was very helpful and informative, but our actual in-store dealings were with Bob Miller. Bob introduced himself as a very low pressure salesman and he lived up to his word. We were trading...

- luethm, CARS

We went into this dealership with some preliminary discussions via phone and Internet with Leah Ruscitti who was very helpful and informative, but our actual in-store dealings were with Bob Miller. Bob introduced himself as a very low pressure salesman and he lived up to his word. We were trading...

- luethm, DEALERRATER

Michelle Canova went beyond the call of duty in providing the extra effort and her time to answer questions . She made the the purchase transaction very rewarding. She followed up with the sale and makes herself available to answer our questions about the vehicle both over the phone as well as in...

- NPP, CARS

Michelle Canova went beyond the call of duty in providing the extra effort and her time to answer questions . She made the the purchase transaction very rewarding. She followed up with the sale and makes herself available to answer our questions about the vehicle both over the phone as well as in...

- NPP, DEALERRATER

Jordan was very informative. He really knew the product well and was able to answer all my questions. I did not go in looking to purchase a Mazda, but since he was so knowledgeable and helpful, I purchased this wonderful car. Excellent customer service skills! Thanks for everything Jordan!!! You...

- Abby M., CARS

Jordan was very informative. He really knew the product well and was able to answer all my questions. I did not go in looking to purchase a Mazda, but since he was so knowledgeable and helpful, I purchased this wonderful car. Excellent customer service skills! Thanks for everything Jordan!!! You...

- Abby M., DEALERRATER

Love the service here!

- Jo-Ann Barker, GOOGLE

Best car buying experience I have ever had! Bob and Derrick were fantastic! No pushy sales tactics just friendly service to fit your needs. They follow through on all promises

- Andrew, CARS

Ellen was so friendly and helpful for me to make decision on purchasing the BMW x5. I really enjoyed staying there and working with her.

- inethui, CARS

Ellen was so friendly and helpful for me to make decision on purchasing the BMW x5. I really enjoyed staying there and working with her.

- inethui, DEALERRATER

This was the most pleasant experience I have ever had purchasing a vehicle. Bob Miller was outstanding to work with. A true Pro. Heather Lublink and Michelle Canova were outstanding to deal with. I left there with full knowledge of my new ride. These guys are unmatched in service and...

- STC Beamer, CARS

Everyone here was great! I did not walk in to buy a $100k bmw but I was treated like I was. Bob and Derrick were wonderful and very helpful. Got the car I wanted at the deal I wanted. No pushy sales tactics here just great customer service. The service manager even took a few minutes out of his day...

- Andrew Lewallen, GOOGLE

Outstanding service and was a pleasure dealing with entire staff. Bob Miller was the best I have ever dealt with. All around amazing team! Highly recommend.

- Shawn Condon, GOOGLE

During my nine month search for my next car I visited with not only 3-other local Mazda dealers but also, looked at every major auto manufacture so to compare to the 2019 Mazda 3 (including a visit to Chicago 2019 Auto Show). My final choice was primarily based on best value for targeted...

- Kalme, DEALERRATER

Bob Miller was very accommodating and courteous. Took time to go over the entire interior of the car and dashboard with me. I gave them 4 stars because I have limited experience with them at this time.

- JP, CARS

During my nine month search for my next car I visited with not only 3-other local Mazda dealers but also, looked at every major auto manufacture so to compare to the 2019 Mazda 3 (including a visit to Chicago 2019 Auto Show). My final choice was primarily based on best value for targeted...

- Kalme, CARS

Bob Miller and his colleague's work impressed us. Researching, testing, and negotiating for a new car has always been intimidating a task for me, especially the chats with dealers who know everything and have seen it all. Being able to search on our own pace, to obtain relevant knowledge and...

- happydriver, CARS

Michelle and the team at BMW Crystal Lake we're awesome to work with. I recommend everyone go see Michelle if you want the best car buying experience you've ever had. I purchased from out of state and they expedited my visit so I could get back on the road, and made sure I was comfortable and had...

- AaronBMWX5, CARS

Michelle and the team at BMW Crystal Lake we’re awesome to work with. I recommend everyone go see Michelle if you want the best car buying experience you’ve ever had. I purchased from out of state and they expedited my visit so I could get back on the road, and made sure I was comfortable and...

- AaronBMWX5, DEALERRATER

The employees at this dealership were very courteous and friendly. All of my questions seem to be answered very honestly. The car I purchased was use however the service department did a excellent job preparing the car for sale. It was clean and looked almost new. I was happy to purchase this car...

- Bimmer, CARS

The employees at this dealership were very courteous and friendly. All of my questions seem to be answered very honestly. The car I purchased was use however the service department did a excellent job preparing the car for sale. It was clean and looked almost new. I was happy to purchase this car...

- Bimmer, DEALERRATER

This was my first Mazda car-buying experience and it was overall very enjoyable. Excellent experience working with the staff of Anderson Crystal Lake - I did all of my initial inquiries and negotiation via email. The internet sales department (Leah, Alexandria) were incredibly responsive and...

- Alex, DEALERRATER

Excellent experience working with Michelle. She is not the typical pushy car sales rep, she is attentive, patient, and genuinely interested in you. Kudos Michelle!

- BMWX3Luxury, CARS

Ellen was great to work with. She had great follow-up with questions and made purchasing my vehicle from BMW of Crystal Lake a pleasure.

- Scott, DEALERRATER

Bob sold me my 2020 X5 M50i and was very easy to work with and got me the answers I needed quickly. Would definitely work with Bob again! Management on the other hand made sure to bend me over for everything they could on my perfect condition trade in even after they had offered me $1,000 more the...

- CarEnthusiast4Life, CARS

Ellen was great to work with. She had great follow-up with questions and made purchasing my vehicle from BMW of Crystal Lake a pleasure.

- Scott, CARS
View All Testimonials