SERVICE DEPARTMENT

Our Location

BMW of Crystal Lake
360 N IL Route 31
Crystal Lake, IL 60014

Service: 833-211-9471

Service Hours

We are currently CLOSED

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Mobile Recall Service

We Come to You!

Do you have a recall that needs to be performed on your BMW? Contact us about coming to your home or office to perform the needed service.

Applies to select recalls. Contact BMW of Crystal Lake at 815-455-4330 for details.

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BMW Pit Stop - Complimentary

Tire check - adjust pressure if needed
Wiper blade inspection - check for wear
Top off of fluids
Car wash

Pick Up & Delivery

Let us come to you

If you need necessary repairs or maintenance and you're not comfortable leaving home to come in to the dealership let us know. We will schedule your appointment and arrange for pick up and delivery back to your home.

Please call ahead to schedule. Appointment and pick up time will be based on dealer driver availability.

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Summer Filter & Wiper Special

$20 OFF with coupon

Engine Air Filter
Wiper Blades
Cabin Air Filter

Please present coupon when order is written. Not valid with any other coupon offer or advertised special. Plus tax and fees. Valid only at Anderson dealerships. Discount off posted price. Must purchase all items together to apply discount. Rear wiper blades extra if applicable. Installation in store required for discount. Valid through 7/31/20.

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Save based on what you spend!

Variable Discount

Spend $100 to $199.99 - Save $7.50
Spend $200 to $299.99 - Save $10
Spend $300 to $399.99 - Save $15
Spend $400 to $499.99 - Save $20
Spend $500 to $599.99 - Save $25
Spend $600 or more - Save $30

Excludes tires. Must present coupon when order is written. Not valid with any other coupon, offer or advertised special. Applies to Service Department purchases only. One per purchase. Does not apply to parts, attire or accessories purchases. Valid only at BMW of Crystal Lake. Valid through 7/31/20.

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Oil Change & Tire Rotation

$10 Off

Genuine BMW oil filter
Rotate tires
Set proper tire pressure
Tire-tread inspection
Inspect cabin air filter
Inspect & adjust all fluid levels
Multi-point inspection

BMW only. Please present coupon when order is written. Not valid with any other coupon, offer or advertised special. Valid only at BMW of Crystal Lake. Expires 7/31/2020

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BMW SERVICE AMENITIES

WE KNOW YOUR BMW. BETTER THAN ANYONE.

Our BMW trained technicians use BMW Parts to provide the best possible maintenance for your vehicle. Plus, we offer competitive pricing for all of your vehicle's service needs.

Below are just some of the many amenities we offer at BMW of Crystal Lake:

Factory Trained technicians
Factory trained service advisors
Free Wi-Fi
Shuttle rides
Comfortable waiting area
Free coffee
Pet Friendly
Loaner cars (will need to schedule)

Call 815-455-4330 to schedule your appointment or schedule online.

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Meet Our Service Staff

Service Manager Derek Cogdill
X
You can reach Derek at 815-455-4330
Service Manager
Derek Cogdill
Service Advisor Ed Rubio
X
Call Ed at 815-455-4330
Service Advisor
Ed Rubio
Service Advisor Rob Jacobus
X
You can reach Rob at 815-455-4330
Service Advisor
Rob Jacobus
Service Scheduler Katie Spencer
X
Call Katie at 815-455-4330
Service Scheduler
Katie Spencer
Service Assistant Laura  Waclaw
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Service Assistant
Laura Waclaw

Contact Information

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Please go see Michelle Canova! She is the best! She is so accommodating, knowledgeable, and honest with you! She will take great care of you! She is so hard working and deserves your business! I am so happy I worked with her! And I love the car I picked!

- meaganhandt, DEALERRATER

Julian helped me out, gave me time to test the car, very attentive and quick to get answers for us. If you need help, look for Julian, he'll set you up with the car you want. Very satisfied with my purchase. (Also everyone else is very kind, never had good service at other dealers so this was a...

- Kristopher Cordova, GOOGLE

I purchased a used BMW that I found online, I was pleasantly surprised when I went into the dealership, everyone was very kind and fair and I was able to complete the transaction efficiently. I'm very happy with my purchase and my experience.

- BMW EV, CARS

Great experience working with the BMW team with Michelle, Dan, Heather, and Rich. I found my dream car at a good price. Thanks, I will be sending my friends here.

- Greg R, CARS

Julian was very welcoming and so helpful. He made the process of buying a car so easy and smooth. He was very patient and took the time to walk the whole parking lot to find the right car for me.

- mjdeocampo3, CARS

My 2008 BMW 335 was running terribly, with white smoke coming out the tailpipe, seemingly done for. It is getting up there, with 104,000 miles, and I was contemplating never purchasing a German car again. However, I got in with Rob, the service advisor for BMW, who got me in quickly and indicated...

- Rick G., YELP

My 2008 BMW 335 was running terribly, with white smoke coming out the tailpipe, seemingly done for. It is getting up there, with 104,000 miles, and I was contemplating never purchasing a German... more

- Rick G., YAHOO

Everything went smoothly and perfect. They were able to bring the vehicle to us during covid, which made the process so much easier. Highly recommend!

- ashs1084, CARS

Everything went smoothly and perfect. They were able to bring the vehicle to us during covid, which made the process so much easier. Highly recommend!

- ashs1084, DEALERRATER

All good. Very attentive and knowledgeable. They know the product and were helpful and made the experience uneventful. I'll definitely be back as a customer.

- Mrbottle2, CARS

I dealt with salesman James O. He was very knowledgeable about the vehicles I test drove. I decided on the Mazda CX30 and couldn't be happier. I highly recommend Anderson Mazda of Crystal Lake for your next vehicle.

- sos78, DEALERRATER

I dealt with salesman James O. He was very knowledgeable about the vehicles I test drove. I decided on the Mazda CX30 and couldn't be happier. I highly recommend Anderson Mazda of Crystal Lake for your next vehicle.

- sos78, CARS

This is my second time purchasing from Mazda Crystal Lake. Always have a great experience, and happy with the services they gave at this dealership. Everyone is friendly and helpful. No pressure and they are willing to work with me on the price. I love my experience with both of my Mazda CX5. I...

- Dynamite, CARS

This is my second time purchasing from Mazda Crystal Lake. Always have a great experience, and happy with the services they gave at this dealership. Everyone is friendly and helpful. No pressure and they are willing to work with me on the price. I love my experience with both of my Mazda CX5. I...

- Dynamite, DEALERRATER

Excellent service even during covid! Made the buying process seamless

- Bobbie Novak, GOOGLE

Purchased my 3rd Mazda Saturday. The cars practically sell themselves but was happy to have Ethan V. @ Anderson’s motors to show me all features

- Shannie, DEALERRATER

Purchased my 3rd Mazda Saturday. The cars practically sell themselves but was happy to have Ethan V. @ Anderson's motors to show me all features

- Shannie, CARS

Recently bought a Mazda from Anderson Mazda dealer in Crystal Lake, I’ll. It was a pleasure working with Ethan and Dan. Everything went smoothly and I got the best deal for both my trade in as well my new car. The guys are the best making the buying experience as it should be, no pressure. Thank...

- JEMot, DEALERRATER

Recently bought a Mazda from Anderson Mazda dealer in Crystal Lake, I'll. It was a pleasure working with Ethan and Dan. Everything went smoothly and I got the best deal for both my trade in as well my new car. The guys are the best making the buying experience as it should be, no pressure. Thank...

- JEMot, CARS

My son went to Anderson to buy his first car. The whole experience was top notch from everyone! Fair prices, no pressure, good follow-up. Highly recommend this dealer.

- Drew, DEALERRATER

My son went to Anderson to buy his first car. The whole experience was top notch from everyone! Fair prices, no pressure, good follow-up. Highly recommend this dealer.

- Drew, CARS

This was the first time I was at this dealership . I felt like I was treated fairly and honestly. The salesman didn't try to push the more expensive car on me.

- Studalark, CARS

This was the first time I was at this dealership . I felt like I was treated fairly and honestly. The salesman didn't try to push the more expensive car on me.

- Studalark, DEALERRATER

I recently picked up a 2020 BMW X5 M and had a fantastic experience with the team at BMW Crystal Lake. They were very knowledgeable about the models and had a friendly no pressure sales environment. The buying process was very simple, fast and professional. Specially, I had a great buying...

- RR from Lincoln Park, CARS

Parts department is the best.

- John Grossman, GOOGLE

Bought a brand new 2020 m550i. Sales representative was great to work with. From that point on all down hill. Still have no idea how to use my brand new car. No one has reached out. My wife bought a genesis g70 and had much better service. The day after I signed the paperwork I was asked for more...

- Chris c, CARS

I have been in sales, marketing and customer service for over 40 years. I also tend to be more "difficult" type of buyer. The very down to earth, patient and personal service that Michelle & her team provided me throughout my sales experience is very rare even in "normal" times. Michelle was very...

- Mike G., CARS

Salesperson, managers were all great and easy to work with. No hype, no pressure, just focused on the customer's needs. i would definitely go back there for another vehicle.

- mark.downum, CARS

Salesperson, managers were all great and easy to work with. No hype, no pressure, just focused on the customer's needs. i would definitely go back there for another vehicle.

- mark.downum, DEALERRATER

Excellent overall experience! Michelle was a pleasure to work with as she was very helpful and knowledgeable about BMW. She was not pushy and I felt she had our best interest in mind for our newly expecting family. I highly recommend working with this team!

- Fitz3458, CARS

Great customer service during this COVID-19 situation. Fair pricing and trade in value. Ethan Vange was wonderful to deal with. Finance Department worked with us to make the car buying experience effortless.

- Cade0906, DEALERRATER

Great customer service during this COVID-19 situation. Fair pricing and trade in value. Ethan Vange was wonderful to deal with. Finance Department worked with us to make the car buying experience effortless.

- Cade0906, CARS

Amazing personable service. Bought my 3rd BMW from this dealership. Michelle was amazing to work with. Very detail oriented and answered all of my questions.

- Laura K, CARS

Exceptional staff. I worked with Leah and Michelle on line for most of the purchase. When I arrived at the dealership it was literally less than 40 minutes and I was out the door driving home my new BMW X5. We did a quick test drive, all the paperwork was ready so I only had to sign and Michelle...

- Tracy, CARS

Michelle was the best ! Worked with us through several last minute choices and changes to our original ideas to help get us a car that we would be very happy with. Realizing also that the normal business routines were more difficult with all the pandemic protocols ! Thank you

- silaprati, DEALERRATER

I was a little wary of buying a car online during the COVID-19 lockdown, but the sales and finance team made it a smooth and simple process. Leah and Heather were wonderful. I would definitely use BMW of Crystal Lake again.

- BrettK, CARS

Michelle was the best ! Worked with us through several last minute choices and changes to our original ideas to help get us a car that we would be very happy with. Realizing also that the normal business routines were more difficult with all the pandemic protocols ! Thank you

- silaprati, CARS

This was our first experience with this dealership and we are very pleased with the entire process especially during the COVID-19 pandemic. Dealing with Michelle was just awesome. She is so friendly and knowledge. Michelle treats you as a valued customer making sure you are happy. Rich in finance...

- Brian Dolata, CARS

BMW of Crystal Lake is definitely 5 star dealership! I had a wonderful experience purchasing my new x7 at Anderson Motor Company. Heather Lublink was extremely helpful without being pushy at all. She is very professional, polite, and knows her products well! I have already recommended this...

- Gregory Gleyzer, GOOGLE

BMW of Crystal Lake is definitely 5 star dealership! I had a wonderful experience purchasing my new x7 at Anderson Motor Company. Heather Lublink was extremely helpful without being pushy at all. She is very professional, polite, and knows her products well! I have already recommended this...

- ggleyzer, CARS

Had a fantastic experience working with Leah and Michelle. They were both extremely helpful and made my experience there great! I would recommend working with the both of them to anyone in the market for a new or CPO BMW!

- Danielgarneata, CARS

Best BMW place in Illinois. Their labor rate is lower than most dealers and don't try to rip you off with things you don't need.

- Steve Rady, GOOGLE
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