BMW of Crystal Lake
SERVICE DEPARTMENT

Our Location

BMW of Crystal Lake
360 N IL Route 31
Crystal Lake, IL 60014

Service: 833-211-9471

Service Hours

Monday7:00 am - 6:00 pm
Tuesday7:00 am - 6:00 pm
Wednesday7:00 am - 6:00 pm
Thursday7:00 am - 6:00 pm
Friday7:00 am - 6:00 pm
Saturday8:00 am - 2:00 pm
SundayClosed
Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Mobile Recall Service

We Come to You!

Do you have a recall that needs to be performed on your BMW? Contact us about coming to your home or office to perform the needed service.

Applies to select recalls. Contact BMW of Crystal Lake at 815-455-4330 for details.

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Winter Filter & Wiper Special

$20 OFF with coupon

Engine Air Filter
Wiper Blades
Cabin Air Filter

Please present coupon when order is written. Not valid with any other coupon offer or advertised special. Plus tax and fees. Valid only at Anderson dealerships. Discount off posted price. Must purchase all items together to apply discount. Rear wiper blades extra if applicable. Installation in store required for discount. Valid through 1/31/20.

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Save based on what you spend!

Variable Discount

Spend $100 to $199.99 - Save $7.50
Spend $200 to $299.99 - Save $10
Spend $300 to $399.99 - Save $15
Spend $400 to $499.99 - Save $20
Spend $500 to $599.99 - Save $25
Spend $600 or more - Save $30

Excludes tires. Must present coupon when order is written. Not valid with any other coupon, offer or advertised special. Applies to Service Department purchases only. One per purchase. Does not apply to parts, attire or accessories purchases. Valid only at BMW of Crystal Lake. Valid through 1/31/20.

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Oil Change & Tire Rotation

$10 Off

Genuine BMW oil filter. Rotate tires. Set proper tire pressure. Tire-tread inspection. Inspect cabin air filter. Inspect & adjust all fluid levels. Multi-point inspection.

BMW only. Please present coupon when order is written. Not valid with any other coupon, offer or advertised special. Valid only at BMW of Crystal Lake. Expires 1/31/2020

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Complimentary Car Wash

Car Wash With Each Service

Every time you visit BMW of Crystal Lake for your vehicle service needs, you'll receive a complimentary car wash!

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Pick Up & Delivery

Pick up & delivery available for BMW service

Let us know if you'd like to take advantage of our BMW Service pickup and delivery option. We make auto easy for you!

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Meet Our Service Staff

Service Manager Derek Cogdill
X
You can reach Derek at 815-455-4330
Service Manager
Derek Cogdill
Service Advisor Ed Rubio
X
Call Ed at 815-455-4330
Service Advisor
Ed Rubio
Service Advisor Rob Jacobus
X
You can reach Rob at 815-455-4330
Service Advisor
Rob Jacobus
Service Advisor John Brown
X
You can reach John at 815-455-4330
Service Advisor
John Brown
Service Scheduler Katie Spencer
X
Call Katie at 815-455-4330
Service Scheduler
Katie Spencer
Service Assistant Laura  Waclaw
X
Service Assistant
Laura Waclaw

Contact Information

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Best customer service .Big thanks to Rob and Michelle for making sure I was taken care of .

- BRIJESH PATEL, GOOGLE

All interactions were positive. I needed a quick replacement for my 1998 Volvo S70, and had a BMW X1 on my mind. They had a nice 2016 model available, certified (so I got benefit of keeping the warranty through the original end date). Rich: great financing options, no high pressure for the options....

- Greg, CARS

All interactions were positive. I needed a quick replacement for my 1998 Volvo S70, and had a BMW X1 on my mind. They had a nice 2016 model available, certified (so I got benefit of keeping the warranty through the original end date). Rich: great financing options, no high pressure for the options....

- Greg, DEALERRATER

Pleasant no nonsense experience. Just what I was looking for. Ellen was patient and engaging. Thank you! I would recommend your dealership to anyone in the market for a quality car from a quality dealership.

- Awickert, CARS

Pleasant no nonsense experience. Just what I was looking for. Ellen was patient and engaging. Thank you! I would recommend your dealership to anyone in the market for a quality car from a quality dealership.

- Awickert, DEALERRATER

We had a great experience at this dealer. Our sales person James was so helpful and knowledgeable. This is our first Mazda and we love it!

- Chirogirlgirl, CARS

We had a great experience at this dealer. Our sales person James was so helpful and knowledgeable. This is our first Mazda and we love it!

- Chirogirlgirl, DEALERRATER

This is my seventh BMW purchase from Anderson Motors. They have always taken very good care of me, and I know many of the people who are there and they are always friendly. To trade in my X3 for a new X3.

- drjohn, CARS

Best sales team and best service team. Super kind people, got an amazing deal on my car and treated me with the upmost respect. I was very impressed with the speed they got my service appointment set up. Ellen from sales was awesome and the BMW GSM heather was also great. A special thanks the the...

- Sha Andaloussi, GOOGLE

I was truly satisfied and impressed with my experience at BMW and Mazda of Crystal Lake. Michelle was wonderful in helping me to find a car I was happy with and taking time to go over all the features. The process was made very easy for the buyer...no hassle. The dealership also did a great job...

- Miranda, DEALERRATER

I was truly satisfied and impressed with my experience at BMW and Mazda of Crystal Lake. Michelle was wonderful in helping me to find a car I was happy with and taking time to go over all the features. The process was made very easy for the buyer...no hassle. The dealership also did a great job...

- Miranda, CARS

Jordan was amazing! Very patient with me and not pushy at all! He really cares about the needs of his customers!! Thanks to Jordan, Jim and the whole Mazda team for making my car buying experience awesome!! I love my new Mazda!!

- Denise, CARS

Jordan was amazing! Very patient with me and not pushy at all! He really cares about the needs of his customers!! Thanks to Jordan, Jim and the whole Mazda team for making my car buying experience awesome!! I love my new Mazda!!

- Denise, DEALERRATER

Outstanding service, from my first step in to show room to the delivery. I would recommend Anderson BMW to everyone! Wishing all a successful 2020.

- pjg5154, CARS

The buying experience was non-pressured and Ellen listened to what I was looking for. We were able to identify the perfect vehicle and at a reasonable price. Everything promised was delivered.

- niemasz, CARS

The buying experience was non-pressured and Ellen listened to what I was looking for. We were able to identify the perfect vehicle and at a reasonable price. Everything promised was delivered.

- niemasz, DEALERRATER

very helpful and great customer service made the process very smooth, Ellen helped us in finding the car we wanted and she was very helpful and professional in helping, making the process smooth and prompt, made it very comfortable. Would definitely recommend anyone to seek her.

- daqil, DEALERRATER

very helpful and great customer service made the process very smooth, Ellen helped us in finding the car we wanted and she was very helpful and professional in helping, making the process smooth and prompt, made it very comfortable. Would definitely recommend anyone to seek her.

- daqil, CARS

Great customer service made the buying process easy and hassle free. Helped get me an awesome finance deal! Definitely the best dealership I’ve worked with!

- ryanwold9, DEALERRATER

Great customer service made the buying process easy and hassle free. Helped get me an awesome finance deal! Definitely the best dealership I've worked with!

- ryanwold9, CARS

The whole staff was excellent, friendly and very accommodating. They even surprised me with my luxcare package for interior protection. Right away. I lease. So I evaluate the dealership as much as I consider the car.

- Rebecca, DEALERRATER

My initial impression of BMW and Mazda of Crystal Lake was that of their high regard for achieving esteemed reputation through absolute customer satisfaction. That impression of mine was certified by Dan's commitment in securing my business and carried through Bob's accommodations from the lot to...

- Asrat, CARS

My initial impression of BMW and Mazda of Crystal Lake was that of their high regard for achieving esteemed reputation through absolute customer satisfaction. That impression of mine was certified by Dan's commitment in securing my business and carried through Bob's accommodations from the lot to...

- Asrat, DEALERRATER

The whole staff was excellent, friendly and very accommodating. They even surprised me with my luxcare package for interior protection. Right away. I lease. So I evaluate the dealership as much as I consider the car.

- Rebecca, CARS

If you're looking for top-notch customer service Anderson motor company is amazing! Bob Miller was knowledgeable courteous and helpful. Bob made purchasing a new car a delightful experience from start to finish. I highly recommend this professional client advisor and the dealership for your next...

- Happy new car owner!!, CARS

Bob, Heather, and Leah were wonderful to work with. They made buying a car from out of state very easy. They were so helpful and accommodating.

- Dana, DEALERRATER

Bob, Heather, and Leah were wonderful to work with. They made buying a car from out of state very easy. They were so helpful and accommodating.

- Dana, CARS

Many thanks to James Orton who made my buying experience a pleasurable one.He went over a above to make sure everything went smoothly.I would recommend him to anyone.

- Steve, CARS

Many thanks to James Orton who made my buying experience a pleasurable one.He went over a above to make sure everything went smoothly.I would recommend him to anyone.

- Steve, DEALERRATER

Very kind staff and attention to detail. Very happy with my new car purchase. Bob was a great help during the sales process.Thank you BMW.

- hansmast, CARS

We were extremely pleased with our car purchasing experience. Bob Miller, our client advisor, was terrific to work with, as was the management and business staff. We would certainly recommend Anderson to others.

- Don Roulo, DEALERRATER

We were extremely pleased with our car purchasing experience. Bob Miller, our client advisor, was terrific to work with, as was the management and business staff. We would certainly recommend Anderson to others.

- Don Roulo, CARS

Thank you, Bob Miller, for all the attention, support, and patience answering all my questions and concerns. As a first time "new" car buyer, I had much to ask especially about what I'd planned to trade in and what I could manage financially. I also appreciated the friendly staff that I also spoke...

- stephhayek, DEALERRATER

Thank you, Bob Miller, for all the attention, support, and patience answering all my questions and concerns. As a first time "new" car buyer, I had much to ask especially about what I'd planned to trade in and what I could manage financially. I also appreciated the friendly staff that I also spoke...

- stephhayek, CARS

Jordan knows his product, and is a "car guy". Approaches his sales role in which I do. Facilitate the customer buying something from me, instead of trying to sell them something.

- lucas, DEALERRATER

Jordan knows his product, and is a "car guy". Approaches his sales role in which I do. Facilitate the customer buying something from me, instead of trying to sell them something.

- lucas, CARS

Excellent, best buying experience I've had. They answered all my questions, even bringing in a service rep to answer questions about common mechanical issues.

- Nay1562, CARS

My husband and I just happened to stop here after an unpleasant experience at another nearby dealer. We met with James who was so nice and was very aware of the time constraint we were on. We were able to come to an agreement on a fair price for the vehicle pretty easily without the typical...

- JCombs, DEALERRATER

My husband and I just happened to stop here after an unpleasant experience at another nearby dealer. We met with James who was so nice and was very aware of the time constraint we were on. We were able to come to an agreement on a fair price for the vehicle pretty easily without the typical...

- JCombs, CARS

We just purchased a new Mazda CX-9 from Anderson Mazda. We worked with Bob and had a remarkable experience! There were no high pressure sales tactics which my husband and I appreciated a great deal! Bob was very knowledgeable and A great guy!

- Ttripspainting, DEALERRATER

Ethan was terrific working with us to get us a great deal on our Cx9 lease. This is the fifth vehicle our family has purchased or leased from Anderson.

- wilhelm.a.m, DEALERRATER

Ethan was terrific working with us to get us a great deal on our Cx9 lease. This is the fifth vehicle our family has purchased or leased from Anderson.

- wilhelm.a.m, CARS

We just purchased a new Mazda CX-9 from Anderson Mazda. We worked with Bob and had a remarkable experience! There were no high pressure sales tactics which my husband and I appreciated a great deal! Bob was very knowledgeable and A great guy!

- Ttripspainting, CARS

My buying experience was very good. Working with Bob Miller and the Sales Management team was extremely comfortable and painless. This was the 2nd Mazda vehicle we purchased from this dealership and it won't be our last. The service team at Anderson is also real solid. Overall, we have been very...

- Ken L, CARS

I have purchased three BMW's over the past 15 years from BMW of Crystal Lake. Their professionalism and friendly service set the standard for other dealerships to achieve. The entire staff from the Client Advisor, Internet Coordinator, Sales Manager, and the BWM Genius Representative were extremely...

- RCROSS428, CARS

My buying experience was very good. Working with Bob Miller and the Sales Management team was extremely comfortable and painless. This was the 2nd Mazda vehicle we purchased from this dealership and it won't be our last. The service team at Anderson is also real solid. Overall, we have been very...

- Ken L, DEALERRATER

These guys are unreal! Rob (service advisor) and Ersom (technician) did what my other Mazda dealer wouldn't. I came in with car rattle issues on my brand new Mazda 3 2019. I took the car back to Mazda of Evanston 4 times to get the problem solved and nothing. They claimed they couldn't duplicate...

- J Santos, CARS
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