BMW of Crystal Lake

Read Customer Reviews for BMW of Crystal Lake

Testimonials

DEALERRATER
teekay
Full Star Full Star Full Star Full Star Empty Star
11-19-2019
Comfortable Low-Pressure Experience

Highly recommend our salesperson, Jordan Acevedo. He went out of his way to make the car buying event a good experience. Can't say the same for the experience I had with the Internet people.

CARS
teekay
Full Star Full Star Full Star Full Star Empty Star
11-18-2019
Comfortable Low-Pressure Experience

Highly recommend our salesperson, Jordan Acevedo. He went out of his way to make the car buying event a good experience. Can't say the same for the experience I had with the Internet people.

GOOGLE
Cathy Demuth
Full Star Full Star Full Star Full Star Full Star
11-18-2019
Cathy Demuth

We just purchased our first BMW this weekend. Had a great experience. I love the fact that it is basically run by women. All the sales people were great. Shout out to Michelle Canova. Really appreciate the extra time she spent with us and her attention to detail!

CARS
tdemuth414
Full Star Full Star Full Star Full Star Full Star
11-17-2019
We loved your dealership. The sales people were very...

We loved your dealership. The sales people were very friendly and knowledgeable. Gale was our primary contact and I really enjoyed working with him. Erin Canova is awesome!!! My wife said it was great to work with a dealership that had so many women on staff-she said it made her more comfortable to work with women.

GOOGLE
Adrián Florian
Full Star Full Star Full Star Full Star Full Star
11-16-2019
Adrián Florian

Great place to buy a car new one or used they let you take test drive awesome costumer service free fresh made cookies its a plys not pushi sellers its worth the driving.Michelle Canova great costumer service.

CARS
Suomi8
Full Star Full Star Full Star Full Star Full Star
11-14-2019
Excellent Experience from an Excellent Dealership

I couldn't speak any higher of the team at BMW of Crystal Lake. Everyone from my salesman of Bob Miller to the managers of Heather and Dan and Finance Manager of Rich Spears did everything possible to not only find an amazing deal for me but make the whole sales process extremely comfortable, transparent, and enjoyable. They gave me not only the best deal by far but the best experience. I have visited many BMW dealerships and I can tell you without question none of them even compare to BMW of Crystal Lake. If you are in the market for a new BMW trust me when I tell you to make a trip out to Crystal Lake. You won't regret it.

DEALERRATER
Suomi8
Full Star Full Star Full Star Full Star Full Star
11-14-2019
Excellent Experience from an Excellent Dealership

I couldn’t speak any higher of the team at BMW of Crystal Lake. Everyone from my salesman of Bob Miller to the managers of Heather and Dan and Finance Manager of Rich Spears did everything possible to not only find an amazing deal for me but make the whole sales process extremely comfortable, transparent, and enjoyable. They gave me not only the best deal by far but the best experience. I have visited many BMW dealerships and I can tell you without question none of them even compare to BMW of Crystal Lake. If you are in the market for a new BMW trust me when I tell you to make a trip out to Crystal Lake. You won’t regret it.

GOOGLE
ingo betz
Full Star Full Star Full Star Full Star Full Star
11-5-2019
ingo betz

The experience is like the car the ultimate

DEALERRATER
BWS2019
Full Star Full Star Full Star Full Star Full Star
11-5-2019
Great, personable and professional

Jordan helped me out and-- being someone in sales myself, for almost 15 years-- I can tell you confidently that he is a genuine service-first salesperson. He was professional and courteous and took time to consider my needs and budget in a way that balances out the businesses needs and goals. It was an amicable experience and I'd definitely tell others to "go see Jordan" at Anderson, because he'll take care of you.

CARS
BWS2019
Full Star Full Star Full Star Full Star Full Star
11-5-2019
Great, personable and professional

Jordan helped me out and-- being someone in sales myself, for almost 15 years-- I can tell you confidently that he is a genuine service-first salesperson. He was professional and courteous and took time to consider my needs and budget in a way that balances out the businesses needs and goals. It was an amicable experience and I'd definitely tell others to "go see Jordan" at Anderson, because he'll take care of you.

GOOGLE
David Johnson
Full Star Full Star Full Star Full Star Full Star
11-2-2019
David Johnson

I couldn’t speak any higher of the team at BMW of Crystal Lake. Everyone from my salesman of Bob Miller to the managers of Heather and Dan did everything possible to not only find an amazing deal for me but make the whole sales process extremely comfortable, transparent, and enjoyable. They gave me not only the best deal by far but the best experience. I have visited many BMW dealerships and I can tell you without question none of them even compare to BMW of Crystal Lake. If you are in the market for a new BMW trust me when I tell you to make a trip out to Crystal Lake. You won’t regret it.

YELP
Scott S.
Full Star Full Star Full Star Full Star Full Star
10-22-2019
Scott S.

My M3 had three open recalls that needed to be addressed. I don't normally bring my vehicle to the dealer or to anyone for that matter, preferring to do most routine and non-routine maintenance myself. I'm a bit of a perfectionist. Maybe I've read too many dealer horror stories so I was a bit wary. My fears were unfounded. I was able to schedule quickly, received a brand new loaner x4 for the day, and couldn't have been more happy with the service team. The car was returned with all work promptly done and in pristine condition. Nice job Crystal Lake BMW!

GOOGLE
Ken Elleson
Full Star Full Star Full Star Full Star Empty Star
10-15-2019
DEALERRATER
BMWGuy
Full Star Full Star Full Star Full Star Full Star
10-9-2019
New BMW X6

This one was a hard one to find and Michelle and Leah and Dan worked hard to put me in this SAV. I had to have certain options and BMW of Crystal Lake had it so, I was in the area and came by to check it out but had to get back home. So once I got home I called back and we put the deal together! This is my 10th BMW Auto which 7 have been brand new that I have ordered and one was European Delivery. Michelle had breakfast for us and a place all set up for our dogs to sit while getting the paperwork ready. I would recommend if your wanting a class act you should work with Michelle and Crystal Lake BMW. I love my X6 it looks nice in the stable next to my 2015 435i Coupe’ and my 1987 325i Convertible!

GOOGLE
Scott LaRose
Full Star Full Star Full Star Full Star Full Star
10-9-2019
Scott LaRose

Most of the time you have to wait, but they got me in within an hour of calling to get a tire fixed. I forgot to mention that I am from Southeastern MI so I had a long drive ahead that day. That said I wish we would have rotated the tires or they would have looked at the status of the tires and made a recommendation. Still 5 star and polite people. Thanks!

CARS
BMWGuy
Full Star Full Star Full Star Full Star Full Star
10-9-2019
New BMW X6

This one was a hard one to find and Michelle and Leah and Dan worked hard to put me in this SAV. I had to have certain options and BMW of Crystal Lake had it so, I was in the area and came by to check it out but had to get back home. So once I got home I called back and we put the deal together! This is my 10th BMW Auto which 7 have been brand new that I have ordered and one was European Delivery. Michelle had breakfast for us and a place all set up for our dogs to sit while getting the paperwork ready. I would recommend if your wanting a class act you should work with Michelle and Crystal Lake BMW. I love my X6 it looks nice in the stable next to my 2015 435i Coupe' and my 1987 325i Convertible!

DEALERRATER
Lori
Full Star Full Star Full Star Full Star Full Star
10-5-2019
The sales team @ Mazda of Crystal Lake made my car buying...

The sales team @ Mazda of Crystal Lake made my car buying process effortless. They were very communicative and understanding of my needs. I would definitely recommend them!

CARS
Lori
Full Star Full Star Full Star Full Star Full Star
10-5-2019
The sales team @ Mazda of Crystal Lake made my car buying...

The sales team @ Mazda of Crystal Lake made my car buying process effortless. They were very communicative and understanding of my needs. I would definitely recommend them!

CARS
Kate
Full Star Full Star Full Star Full Star Empty Star
10-4-2019
TURNING AN UGLY SITUATION INTO A POSITIVE EXPERIENCE

A week ago I was a very angry BMW owner. I had purchased two BMW's from Anderson in the past. I consider myself a BMW groupie because I have been driving BMW's since the 80's. I had faith that my 2007 X3 with 175,000 miles would go the distance to 300,000. This would not happen without investing thousands to correct major problems resulting in my major complaint with BMW of Crystal Lake. I was ill advised to keep my 2007. I was ready to purchase a Toyota simply because of the low maintenance. But then I spoke with Derrick thanks to the perseverance of Leah and he truly listened to my complaints. He researched the problem and his major concern was to restore my faith in the BMW product. Well done Derrick! You set me up with Heather. Heather has the skills of a professional counselor, educator and trusted advisor. She worked some magic for me. Found EXACTLY the X3 I wanted right down to the year 2017. I felt this dealership truly cared about my emotional connection to BMW and went out of their way to insure my loyalty to the product would continue. Wrapping up my experience (kudos to the finance guy) I met with Michelle. This one, like Heather, is gifted in bridging the generation gap. The patience she demonstrated "teaching" technology was unparalleled.

CARS
luethm
Full Star Full Star Full Star Full Star Full Star
10-3-2019
Super Low Pressure and Pleasant Buying Experience

We went into this dealership with some preliminary discussions via phone and Internet with Leah Ruscitti who was very helpful and informative, but our actual in-store dealings were with Bob Miller. Bob introduced himself as a very low pressure salesman and he lived up to his word. We were trading in a car and we knew what it was worth. We also knew exactly which new car we wanted (model, color, options, etc) and how much that cost. Bob and his manager Derek were very straight forward, honest and efficient with our purchasing experiencing - no waiting 45 minutes while the manager had to "figure out his deal". The car we wanted was actually at a dealership in Madison, WI but was delivered to this dealership the very next day. Everything was handled expeditiously with professionalism and courtesy. From Leah, to Bob and Derek (Gruendermann) and to Rich Spears (who handled the final paperwork) -- everyone 'bent over backwards' to make our buying experience a good one. I highly recommend this dealership.

DEALERRATER
luethm
Full Star Full Star Full Star Full Star Full Star
10-3-2019
Super Low Pressure and Pleasant Buying Experience

We went into this dealership with some preliminary discussions via phone and Internet with Leah Ruscitti who was very helpful and informative, but our actual in-store dealings were with Bob Miller. Bob introduced himself as a very low pressure salesman and he lived up to his word. We were trading in a car and we knew what it was worth. We also knew exactly which new car we wanted (model, color, options, etc) and how much that cost. Bob and his manager Derek were very straight forward, honest and efficient with our purchasing experiencing - no waiting 45 minutes while the manager had to "figure out his deal". The car we wanted was actually at a dealership in Madison, WI but was delivered to this dealership the very next day. Everything was handled expeditiously with professionalism and courtesy. From Leah, to Bob and Derek (Gruendermann) and to Rich Spears (who handled the final paperwork) -- everyone 'bent over backwards' to make our buying experience a good one. I highly recommend this dealership.

CARS
NPP
Full Star Full Star Full Star Full Star Full Star
10-1-2019
A great customer experience.

Michelle Canova went beyond the call of duty in providing the extra effort and her time to answer questions . She made the the purchase transaction very rewarding. She followed up with the sale and makes herself available to answer our questions about the vehicle both over the phone as well as in person.

DEALERRATER
NPP
Full Star Full Star Full Star Full Star Full Star
10-1-2019
A great customer experience.

Michelle Canova went beyond the call of duty in providing the extra effort and her time to answer questions . She made the the purchase transaction very rewarding. She followed up with the sale and makes herself available to answer our questions about the vehicle both over the phone as well as in person.

CARS
Abby M.
Full Star Full Star Full Star Full Star Full Star
9-30-2019
Excellent Experience

Jordan was very informative. He really knew the product well and was able to answer all my questions. I did not go in looking to purchase a Mazda, but since he was so knowledgeable and helpful, I purchased this wonderful car. Excellent customer service skills! Thanks for everything Jordan!!! You Rock!!!

DEALERRATER
Abby M.
Full Star Full Star Full Star Full Star Full Star
9-30-2019
Excellent Experience

Jordan was very informative. He really knew the product well and was able to answer all my questions. I did not go in looking to purchase a Mazda, but since he was so knowledgeable and helpful, I purchased this wonderful car. Excellent customer service skills! Thanks for everything Jordan!!! You Rock!!!

GOOGLE
Jo-Ann Barker
Full Star Full Star Full Star Full Star Full Star
9-29-2019
Jo-Ann Barker

Love the service here!

CARS
Andrew
Full Star Full Star Full Star Full Star Full Star
9-26-2019
Excellent service!!!

Best car buying experience I have ever had! Bob and Derrick were fantastic! No pushy sales tactics just friendly service to fit your needs. They follow through on all promises

CARS
inethui
Full Star Full Star Full Star Full Star Full Star
9-26-2019
Excellent experience at the dealership

Ellen was so friendly and helpful for me to make decision on purchasing the BMW x5. I really enjoyed staying there and working with her.

DEALERRATER
inethui
Full Star Full Star Full Star Full Star Full Star
9-26-2019
Excellent experience at the dealership

Ellen was so friendly and helpful for me to make decision on purchasing the BMW x5. I really enjoyed staying there and working with her.

CARS
STC Beamer
Full Star Full Star Full Star Full Star Full Star
9-25-2019
Outstanding Service and Follow Through! Best of the Best!

This was the most pleasant experience I have ever had purchasing a vehicle. Bob Miller was outstanding to work with. A true Pro. Heather Lublink and Michelle Canova were outstanding to deal with. I left there with full knowledge of my new ride. These guys are unmatched in service and professionalism.

GOOGLE
Andrew Lewallen
Full Star Full Star Full Star Full Star Full Star
9-24-2019
Andrew Lewallen

Everyone here was great! I did not walk in to buy a $100k bmw but I was treated like I was. Bob and Derrick were wonderful and very helpful. Got the car I wanted at the deal I wanted. No pushy sales tactics here just great customer service. The service manager even took a few minutes out of his day to answer a couple of mechanical questions I had about the engine. Will highly recommend to friends and family for sure! Best car buying experience I have ever had! Hopefully I’ll be a bmw owner for life and keep coming back here! Thanks again everyone!

GOOGLE
Shawn Condon
Full Star Full Star Full Star Full Star Full Star
9-22-2019
Shawn Condon

Outstanding service and was a pleasure dealing with entire staff. Bob Miller was the best I have ever dealt with. All around amazing team! Highly recommend.

GOOGLE
Jerrym Karl
Full Star Full Star Full Star Full Star Full Star
9-19-2019
DEALERRATER
Kalme
Full Star Full Star Full Star Full Star Full Star
9-19-2019
Satisfying experience in working with Bob Miller.

During my nine month search for my next car I visited with not only 3-other local Mazda dealers but also, looked at every major auto manufacture so to compare to the 2019 Mazda 3 (including a visit to Chicago 2019 Auto Show). My final choice was primarily based on best value for targeted affordability, quality and historic service record. Mazda won out because it met each of these with high merit and because Bob Miller and dealership staff provided me a good comfort level and confidence that they wanted my business.

CARS
JP
Full Star Full Star Full Star Full Star Empty Star
9-19-2019
Good service, knowledgeable salesman

Bob Miller was very accommodating and courteous. Took time to go over the entire interior of the car and dashboard with me. I gave them 4 stars because I have limited experience with them at this time.

CARS
Kalme
Full Star Full Star Full Star Full Star Full Star
9-19-2019
Satisfying experience in working with Bob Miller.

During my nine month search for my next car I visited with not only 3-other local Mazda dealers but also, looked at every major auto manufacture so to compare to the 2019 Mazda 3 (including a visit to Chicago 2019 Auto Show). My final choice was primarily based on best value for targeted affordability, quality and historic service record. Mazda won out because it met each of these with high merit and because Bob Miller and dealership staff provided me a good comfort level and confidence that they wanted my business.

CARS
happydriver
Full Star Full Star Full Star Full Star Full Star
9-10-2019
Best car searching experience

Bob Miller and his colleague's work impressed us. Researching, testing, and negotiating for a new car has always been intimidating a task for me, especially the chats with dealers who know everything and have seen it all. Being able to search on our own pace, to obtain relevant knowledge and information to our advantage were what we wanted, and Bob helped us through without any trace of pressure. We happily purchased a Mazda CX5 and would recommend Bob to anyone in their process of searching for a new Mazda.

CARS
AaronBMWX5
Full Star Full Star Full Star Full Star Full Star
9-10-2019
Great buy - BMW X5

Michelle and the team at BMW Crystal Lake we're awesome to work with. I recommend everyone go see Michelle if you want the best car buying experience you've ever had. I purchased from out of state and they expedited my visit so I could get back on the road, and made sure I was comfortable and had the best experience as well. I will definitely buy my next BMW here!

DEALERRATER
AaronBMWX5
Full Star Full Star Full Star Full Star Full Star
9-10-2019
Great buy - BMW X5

Michelle and the team at BMW Crystal Lake we’re awesome to work with. I recommend everyone go see Michelle if you want the best car buying experience you’ve ever had. I purchased from out of state and they expedited my visit so I could get back on the road, and made sure I was comfortable and had the best experience as well. I will definitely buy my next BMW here!

CARS
Bimmer
Full Star Full Star Full Star Full Star Full Star
9-7-2019
The Place yo buy your car

The employees at this dealership were very courteous and friendly. All of my questions seem to be answered very honestly. The car I purchased was use however the service department did a excellent job preparing the car for sale. It was clean and looked almost new. I was happy to purchase this car from the dealer and have no buyers remorse. My sales representative, although new, was able to answer all of my questions and concerns

DEALERRATER
Bimmer
Full Star Full Star Full Star Full Star Full Star
9-7-2019
The Place yo buy your car

The employees at this dealership were very courteous and friendly. All of my questions seem to be answered very honestly. The car I purchased was use however the service department did a excellent job preparing the car for sale. It was clean and looked almost new. I was happy to purchase this car from the dealer and have no buyers remorse. My sales representative, although new, was able to answer all of my questions and concerns

DEALERRATER
Alex
Full Star Full Star Full Star Full Star Full Star
9-5-2019
Easy, No-Hassle Car-Buying Experience

This was my first Mazda car-buying experience and it was overall very enjoyable. Excellent experience working with the staff of Anderson Crystal Lake - I did all of my initial inquiries and negotiation via email. The internet sales department (Leah, Alexandria) were incredibly responsive and attentive to my questions and requests. At no point in the process did I ever feel rushed or that my time was not valued. Upon arriving at the dealership to take delivery of the vehicle I was greeted by my salesman, Jordan - he was excellent, had a great positive/happy attitude, and again, very attentive to my needs/questions. I was in-and-out in just under 2 hours. As others have said, this dealership will go above and beyond to make any customer feel like family - the treatment and overall experience here was far superior to the local Mazda dealership 10 minutes from where I live. As a Wisconsin resident, I will not hesitate in the future to make the trip down to Crystal Lake to work with the Anderson team.

CARS
BMWX3Luxury
Full Star Full Star Full Star Full Star Full Star
9-5-2019
Michelle Canova - Atypical Cars Sales Representative

Excellent experience working with Michelle. She is not the typical pushy car sales rep, she is attentive, patient, and genuinely interested in you. Kudos Michelle!

DEALERRATER
Scott
Full Star Full Star Full Star Full Star Full Star
9-5-2019
Great friendly service and follow-up.

Ellen was great to work with. She had great follow-up with questions and made purchasing my vehicle from BMW of Crystal Lake a pleasure.

CARS
CarEnthusiast4Life
Full Star Full Star Full Star Full Star Empty Star
9-5-2019
Bob's great! Management is nothing special.

Bob sold me my 2020 X5 M50i and was very easy to work with and got me the answers I needed quickly. Would definitely work with Bob again! Management on the other hand made sure to bend me over for everything they could on my perfect condition trade in even after they had offered me $1,000 more the just a few weeks before the day I picked up my X5. Disappointing that a good sales experience had to be tainted by that. Something I'll remember when going to buy my next vehicle.

CARS
Scott
Full Star Full Star Full Star Full Star Full Star
9-5-2019
Great friendly service and follow-up.

Ellen was great to work with. She had great follow-up with questions and made purchasing my vehicle from BMW of Crystal Lake a pleasure.