Read Customer Reviews for BMW of Crystal Lake

Testimonials

GOOGLE
Kristopher Cordova
Full Star Full Star Full Star Full Star Full Star
7-8-2020
Kristopher Cordova

Julian helped me out, gave me time to test the car, very attentive and quick to get answers for us. If you need help, look for Julian, he'll set you up with the car you want. Very satisfied with my purchase. (Also everyone else is very kind, never had good service at other dealers so this was a great change in pace for myself and my family)

CARS
BMW EV
Full Star Full Star Full Star Full Star Full Star
7-6-2020
I purchased a used BMW that I found online, I was...

I purchased a used BMW that I found online, I was pleasantly surprised when I went into the dealership, everyone was very kind and fair and I was able to complete the transaction efficiently. I'm very happy with my purchase and my experience.

GOOGLE
Kevin Janaes
Full Star Full Star Full Star Full Star Full Star
7-4-2020
CARS
Greg R
Full Star Full Star Full Star Full Star Full Star
7-3-2020
Great experience working with the BMW team with Michelle,...

Great experience working with the BMW team with Michelle, Dan, Heather, and Rich. I found my dream car at a good price. Thanks, I will be sending my friends here.

CARS
mjdeocampo3
Full Star Full Star Full Star Full Star Full Star
6-27-2020
Julian was very welcoming and so helpful. He made the...

Julian was very welcoming and so helpful. He made the process of buying a car so easy and smooth. He was very patient and took the time to walk the whole parking lot to find the right car for me.

YELP
Rick G.
Full Star Full Star Full Star Full Star Full Star
6-19-2020

My 2008 BMW 335 was running terribly, with white smoke coming out the tailpipe, seemingly done for. It is getting up there, with 104,000 miles, and I was contemplating never purchasing a German car again. However, I got in with Rob, the service advisor for BMW, who got me in quickly and indicated it would be about 90 minutes. He knew his stuff, and after a couple of hours, a highly knowledgeable tech named Anthony had repaired my fuel line and double checked my brakes, batteries and fuel injectors. As I drove off, my car threw a new code, and it turns out it also needed a throttle body replacement, which Rob got overnighted and Anthony got installed in under an hour. And now, the car is running like a champ! Thanks, Rob and Anthony!!

YAHOO
Rick G.
Full Star Full Star Full Star Full Star Full Star
6-19-2020

My 2008 BMW 335 was running terribly, with white smoke coming out the tailpipe, seemingly done for. It is getting up there, with 104,000 miles, and I was contemplating never purchasing a German... more

CARS
ashs1084
Full Star Full Star Full Star Full Star Full Star
6-18-2020
Everything went smoothly and perfect. They were able to...

Everything went smoothly and perfect. They were able to bring the vehicle to us during covid, which made the process so much easier. Highly recommend!

DEALERRATER
ashs1084
Full Star Full Star Full Star Full Star Full Star
6-18-2020
Everything went smoothly and perfect. They were able to...

Everything went smoothly and perfect. They were able to bring the vehicle to us during covid, which made the process so much easier. Highly recommend!

GOOGLE
Ryan Lim
Full Star Full Star Full Star Full Star Full Star
6-18-2020
CARS
Mrbottle2
Full Star Full Star Full Star Full Star Full Star
6-15-2020
All good. Very attentive and knowledgeable. They know the...

All good. Very attentive and knowledgeable. They know the product and were helpful and made the experience uneventful. I'll definitely be back as a customer.

DEALERRATER
sos78
Full Star Full Star Full Star Full Star Full Star
6-15-2020
I dealt with salesman James O. He was very knowledgeable...

I dealt with salesman James O. He was very knowledgeable about the vehicles I test drove. I decided on the Mazda CX30 and couldn't be happier. I highly recommend Anderson Mazda of Crystal Lake for your next vehicle.

CARS
sos78
Full Star Full Star Full Star Full Star Full Star
6-14-2020
I dealt with salesman James O. He was very knowledgeable...

I dealt with salesman James O. He was very knowledgeable about the vehicles I test drove. I decided on the Mazda CX30 and couldn't be happier. I highly recommend Anderson Mazda of Crystal Lake for your next vehicle.

CARS
Dynamite
Full Star Full Star Full Star Full Star Full Star
6-13-2020
This is my second time purchasing from Mazda Crystal...

This is my second time purchasing from Mazda Crystal Lake. Always have a great experience, and happy with the services they gave at this dealership. Everyone is friendly and helpful. No pressure and they are willing to work with me on the price. I love my experience with both of my Mazda CX5. I recommend this dealership and Jordan as a sale person. He is knowledgable about the car and always willing to help.

DEALERRATER
Dynamite
Full Star Full Star Full Star Full Star Full Star
6-13-2020
This is my second time purchasing from Mazda Crystal...

This is my second time purchasing from Mazda Crystal Lake. Always have a great experience, and happy with the services they gave at this dealership. Everyone is friendly and helpful. No pressure and they are willing to work with me on the price. I love my experience with both of my Mazda CX5. I recommend this dealership and Jordan as a sale person. He is knowledgable about the car and always willing to help.

GOOGLE
Bobbie Novak
Full Star Full Star Full Star Full Star Full Star
6-12-2020
Bobbie Novak

Excellent service even during covid! Made the buying process seamless

DEALERRATER
Shannie
Full Star Full Star Full Star Full Star Full Star
6-11-2020
Purchased my 3rd Mazda Saturday. The cars practically...

Purchased my 3rd Mazda Saturday. The cars practically sell themselves but was happy to have Ethan V. @ Anderson’s motors to show me all features

CARS
Shannie
Full Star Full Star Full Star Full Star Full Star
6-11-2020
Purchased my 3rd Mazda Saturday. The cars practically...

Purchased my 3rd Mazda Saturday. The cars practically sell themselves but was happy to have Ethan V. @ Anderson's motors to show me all features

GOOGLE
ajay kumar
Full Star Full Star Full Star Full Star Full Star
6-8-2020
DEALERRATER
JEMot
Full Star Full Star Full Star Full Star Full Star
6-7-2020
Recently bought a Mazda from Anderson Mazda dealer in...

Recently bought a Mazda from Anderson Mazda dealer in Crystal Lake, I’ll. It was a pleasure working with Ethan and Dan. Everything went smoothly and I got the best deal for both my trade in as well my new car. The guys are the best making the buying experience as it should be, no pressure. Thank you. I would recommend the team at Anderson Mazda in Crystal Lake to anyone.

CARS
JEMot
Full Star Full Star Full Star Full Star Full Star
6-7-2020
Recently bought a Mazda from Anderson Mazda dealer in...

Recently bought a Mazda from Anderson Mazda dealer in Crystal Lake, I'll. It was a pleasure working with Ethan and Dan. Everything went smoothly and I got the best deal for both my trade in as well my new car. The guys are the best making the buying experience as it should be, no pressure. Thank you. I would recommend the team at Anderson Mazda in Crystal Lake to anyone.

DEALERRATER
Drew
Full Star Full Star Full Star Full Star Full Star
6-6-2020
My son went to Anderson to buy his first car. The whole...

My son went to Anderson to buy his first car. The whole experience was top notch from everyone! Fair prices, no pressure, good follow-up. Highly recommend this dealer.

CARS
Drew
Full Star Full Star Full Star Full Star Full Star
6-6-2020
My son went to Anderson to buy his first car. The whole...

My son went to Anderson to buy his first car. The whole experience was top notch from everyone! Fair prices, no pressure, good follow-up. Highly recommend this dealer.

CARS
Studalark
Full Star Full Star Full Star Full Star Full Star
6-4-2020
This was the first time I was at this dealership . I felt...

This was the first time I was at this dealership . I felt like I was treated fairly and honestly. The salesman didn't try to push the more expensive car on me.

DEALERRATER
Studalark
Full Star Full Star Full Star Full Star Full Star
6-4-2020
This was the first time I was at this dealership . I felt...

This was the first time I was at this dealership . I felt like I was treated fairly and honestly. The salesman didn't try to push the more expensive car on me.

CARS
RR from Lincoln Park
Full Star Full Star Full Star Full Star Full Star
5-30-2020
I recently picked up a 2020 BMW X5 M and had a fantastic...

I recently picked up a 2020 BMW X5 M and had a fantastic experience with the team at BMW Crystal Lake. They were very knowledgeable about the models and had a friendly no pressure sales environment. The buying process was very simple, fast and professional. Specially, I had a great buying experience with Heather Lublink and will be buying more cars from her in the future. I will definitely be recommending This dealership to my friends and colleagues as well!

GOOGLE
John Grossman
Full Star Full Star Full Star Full Star Full Star
5-26-2020
John Grossman

Parts department is the best.

CARS
Chris c
Full Star Full Star Full Star Empty Star Empty Star
5-26-2020
Bought a brand new 2020 m550i. Sales representative was...

Bought a brand new 2020 m550i. Sales representative was great to work with. From that point on all down hill. Still have no idea how to use my brand new car. No one has reached out. My wife bought a genesis g70 and had much better service. The day after I signed the paperwork I was asked for more money or increase payments because of a rebate that was put on. Pretty disappointed for buying a $85k car.

CARS
Mike G.
Full Star Full Star Full Star Full Star Full Star
5-23-2020
Great customer service in a very unusual time!

I have been in sales, marketing and customer service for over 40 years. I also tend to be more "difficult" type of buyer. The very down to earth, patient and personal service that Michelle & her team provided me throughout my sales experience is very rare even in "normal" times. Michelle was very knowledgeable about my 5 Series and answered all of my questions / concerns. My follow-ups with Michelle & her team were responded to quickly and resolved. Kudos to all! Mike G.

CARS
mark.downum
Full Star Full Star Full Star Full Star Full Star
5-21-2020
Great service, no hassle whatsoever.

Salesperson, managers were all great and easy to work with. No hype, no pressure, just focused on the customer's needs. i would definitely go back there for another vehicle.

DEALERRATER
mark.downum
Full Star Full Star Full Star Full Star Full Star
5-21-2020
Great service, no hassle whatsoever.

Salesperson, managers were all great and easy to work with. No hype, no pressure, just focused on the customer's needs. i would definitely go back there for another vehicle.

GOOGLE
John Dickson
Full Star Full Star Full Star Empty Star Empty Star
5-19-2020
CARS
Fitz3458
Full Star Full Star Full Star Full Star Full Star
5-16-2020
Excellent overall experience! Michelle was a pleasure to...

Excellent overall experience! Michelle was a pleasure to work with as she was very helpful and knowledgeable about BMW. She was not pushy and I felt she had our best interest in mind for our newly expecting family. I highly recommend working with this team!

DEALERRATER
Cade0906
Full Star Full Star Full Star Full Star Full Star
5-14-2020
Great customer service during this COVID-19 situation....

Great customer service during this COVID-19 situation. Fair pricing and trade in value. Ethan Vange was wonderful to deal with. Finance Department worked with us to make the car buying experience effortless.

CARS
Cade0906
Full Star Full Star Full Star Full Star Full Star
5-13-2020
Great customer service during this COVID-19 situation....

Great customer service during this COVID-19 situation. Fair pricing and trade in value. Ethan Vange was wonderful to deal with. Finance Department worked with us to make the car buying experience effortless.

CARS
Laura K
Full Star Full Star Full Star Full Star Full Star
5-10-2020
Amazing personable service. Bought my 3rd BMW from this...

Amazing personable service. Bought my 3rd BMW from this dealership. Michelle was amazing to work with. Very detail oriented and answered all of my questions.

CARS
Tracy
Full Star Full Star Full Star Full Star Full Star
5-4-2020
Exceptional staff. I worked with Leah and Michelle on...

Exceptional staff. I worked with Leah and Michelle on line for most of the purchase. When I arrived at the dealership it was literally less than 40 minutes and I was out the door driving home my new BMW X5. We did a quick test drive, all the paperwork was ready so I only had to sign and Michelle showed me how to navigate the idrive. She drove me to enterprise to help with the rental car drop off and that was that. Super friendly. I drove 2 1/2 hours to pick up the car and I would do it again because of their over and above customer service! Thanks.

DEALERRATER
silaprati
Full Star Full Star Full Star Full Star Full Star
5-1-2020
Michelle was the best ! Worked with us through several...

Michelle was the best ! Worked with us through several last minute choices and changes to our original ideas to help get us a car that we would be very happy with. Realizing also that the normal business routines were more difficult with all the pandemic protocols ! Thank you

CARS
BrettK
Full Star Full Star Full Star Full Star Full Star
5-1-2020
I was a little wary of buying a car online during the...

I was a little wary of buying a car online during the COVID-19 lockdown, but the sales and finance team made it a smooth and simple process. Leah and Heather were wonderful. I would definitely use BMW of Crystal Lake again.

CARS
silaprati
Full Star Full Star Full Star Full Star Full Star
5-1-2020
Michelle was the best ! Worked with us through several...

Michelle was the best ! Worked with us through several last minute choices and changes to our original ideas to help get us a car that we would be very happy with. Realizing also that the normal business routines were more difficult with all the pandemic protocols ! Thank you

CARS
Brian Dolata
Full Star Full Star Full Star Full Star Full Star
4-24-2020
This was our first experience with this dealership and we...

This was our first experience with this dealership and we are very pleased with the entire process especially during the COVID-19 pandemic. Dealing with Michelle was just awesome. She is so friendly and knowledge. Michelle treats you as a valued customer making sure you are happy. Rich in finance made the process quick and painless. Having an appointment versus waiting in line for hours at the dealership is so much more efficient and less stressful. Thank you!

GOOGLE
Gregory Gleyzer
Full Star Full Star Full Star Full Star Full Star
4-2-2020
Gregory Gleyzer

BMW of Crystal Lake is definitely 5 star dealership! I had a wonderful experience purchasing my new x7 at Anderson Motor Company. Heather Lublink was extremely helpful without being pushy at all. She is very professional, polite, and knows her products well! I have already recommended this dealership to a friend in the market for a new BMW, and I certainly will go back myself in the future.

CARS
ggleyzer
Full Star Full Star Full Star Full Star Full Star
4-1-2020
BMW of Crystal Lake is definitely 5 star dealership! I...

BMW of Crystal Lake is definitely 5 star dealership! I had a wonderful experience purchasing my new x7 at Anderson Motor Company. Heather Lublink was extremely helpful without being pushy at all. She is very professional, polite, and knows her products well! I have already recommended this dealership to a friend in the market for a new BMW, and I certainly will go back myself in the future.

CARS
Danielgarneata
Full Star Full Star Full Star Full Star Full Star
3-17-2020
Had a fantastic experience working with Leah and...

Had a fantastic experience working with Leah and Michelle. They were both extremely helpful and made my experience there great! I would recommend working with the both of them to anyone in the market for a new or CPO BMW!

GOOGLE
Steve Rady
Full Star Full Star Full Star Full Star Full Star
3-17-2020
Steve Rady

Best BMW place in Illinois. Their labor rate is lower than most dealers and don't try to rip you off with things you don't need.

CARS
Nick Terry
Full Star Full Star Full Star Full Star Full Star
3-16-2020
Ethan sets the bar for a positive dealership experience

Typically, I buy and sell my vehicles through private parties, but I was tempted to come and look at some of the used car selections at Anderson Crystal Lake. I normally cringe at what I think is the typical car dealership experience (which was reinforced at another dealership later in the day), but was pleasantly surprised at the helpfulness displayed by Ethan Vange. Ethan expertly guided us through the car-buying process. While test driving the vehicles, he explained most of the bells and whistles, yet wasn't shy to admit ignorance if he didn't know something. He quickly researched or made note to get me accurate information back at the dealership. I was also impressed at his ability to simplify and clarify the finance portion of the conversation. While we did not end up purchasing that day, Ethan offered to keep a watchful eye out for the particular make and model for which I've been searching. I've been encouraged to not give up on the idea of buying from a dealership thanks to the honesty, helpfulness, and professionalism exhibited by Ethan.